FAQ's
about
burton home care services
Frequently Asked Questions (FAQ's)
Overview
This FAQ page provides clear, simple answers to the most common questions families and clients ask about Burton Home Care Services. It is designed to reduce confusion, build trust, and help visitors quickly understand how our home care agency operates.
General Questions
What services does Burton Home Care provide?
Burton Home Care offers non-medical in-home support including personal care, companionship, respite care, transportation, meal preparation, medication reminders, and assistance with activities of daily living (ADL's).
Who can receive home care services?
Services are available to seniors, adults with disabilities, individuals recovering from surgery or illness, and anyone who needs support to remain safely at home.
What areas do you serve?
We proudly serve Greenville, Spartanburg, Anderson, Simpsonville, Mauldin, and surrounding Upstate South Carolina communities.
Getting Started
How do I request services?
You can call our office, submit a request through our website, or ask a case manager to send a referral.
What happens during the initial assessment?
A care coordinator visits your home to learn about your needs, discuss goals, and build a personalized care plan.
How do I contact Burton Home Care?
Phone: 1 (864) 203-3655
Address: 120 Renaissance Circle
Ste 7
Mauldin, SC 29662
Website: www.burtonhc.com
Or simply use the contact form below.
Additional Support
If you have a question not listed here, our team is happy to help. Reach out anytime for guidance, support, or next steps.
Caregiver & Staffing Questions
Are your caregivers trained and background checked?
Yes. All caregivers undergo background checks, reference checks, skills assessments, and ongoing training to ensure high-quality care.
Can I meet my caregiver before services begin?
Absolutely. We arrange a meet-and-greet so you feel comfortable with the caregiver assigned to your care plan.
What happens if my caregiver is sick or unavailable?
We provide reliable backup coverage through our staffing team to ensure continuity of care.
Service & Scheduling Questions
How quickly can services start?
Most services can begin within 24–48 hours after the initial assessment.
Do you offer 24/7 or overnight care?
Yes. We provide round-the-clock care, overnight shifts, and flexible scheduling options.
Can I change my schedule later?
Yes. Care plans and schedules can be adjusted at any time to fit your needs, as long as there is 24-hour notice to notify the caregiver and the office.
Payment & Insurance Questions
What payment options do you accept?
For private paying clients, we accept personal checks, Visa, Mastercard, Amex, & Discover.
Medicaid programs, long-term care insurance (through Medicaid & Humana), and certain waiver programs.
Do you accept Medicaid and help with any insurance paperwork?
Yes. Our team assists with eligibility questions, documentation, and coordination with case managers.
Is there a contract or long-term commitment?
No long-term contract is required. Services are flexible and can be paused or discontinued at any time.
