Burton Home Care Services (“Burton Home Care,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of all personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website, submit an inquiry, or engage with our services.

By using www.burtonhc.com, you consent to the practices described in this policy.

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1. Information We Collect

A. Information You Provide Directly

We collect personal information when you:

• Submit a contact form or service inquiry

• Request a consultation

• Apply for employment

• Communicate with us by phone, email, or online

• Participate in the Bridge the Gap Campaign or other donation programs

This may include:

• Name

• Phone number

• Email address

• Home address

• Details about care needs or service requests

• Employment history (for job applicants)

• Donation information (excluding full credit card numbers)

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B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referral links

• Cookies and tracking technologies (see Section 7)

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C. Sensitive Information

If you voluntarily provide health‑related information (e.g., mobility needs, medical conditions, care requirements), we treat it with heightened confidentiality and use it only to evaluate service eligibility or provide care.

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2. How We Use Your Information

We use personal information to:

• Respond to inquiries and schedule consultations

• Provide in‑home care services

• Assess care needs and create service plans

• Process donations and issue receipts

• Improve website functionality and user experience

• Communicate updates, service information, or campaign announcements

• Screen and evaluate job applicants

• Comply with legal, regulatory, or safety obligations

We do not sell or rent personal information to third parties.

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3. How We Share Information

We may share information only when necessary and only with:

• Authorized Burton Home Care staff

• Caregivers assigned to a client’s service plan

• Payment processors for donations or service billing

• Background check providers (for employment applicants)

• Technology vendors that support our website or communication systems

• Government agencies when required by law

All third‑party partners are required to maintain strict confidentiality and use information solely for the purpose of supporting Burton Home Care operations.

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4. Data Security

We implement administrative, technical, and physical safeguards to protect personal information, including:

• Encrypted data transmission (SSL/HTTPS)

• Secure storage systems

• Access controls for staff

• Regular system monitoring

• Limited retention of sensitive data

While no system is 100% secure, we take all reasonable measures to protect your information from unauthorized access, disclosure, or misuse.

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5. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Meet legal and regulatory requirements

• Maintain accurate business records

Information may be securely archived or deleted once it is no longer needed.

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6. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold

• Request corrections or updates

• Request deletion of your information

• Opt out of non‑essential communications

• Limit the use of sensitive information

To exercise these rights, contact us by email: info@burtonhcservices.org or by phone: (864) 203-3655. 

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7. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Improve site performance

• Understand visitor behavior

• Personalize content

• Enhance security

You may disable cookies through your browser settings, though some features may not function properly.

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8. Third‑Party Links

www.burtonhc.com may contain links to external websites. We are not responsible for the privacy practices or content of third‑party sites. We encourage users to review their privacy policies before providing personal information.

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9. Children’s Privacy

Our services are intended for adults and families seeking care. We do not knowingly collect personal information from children under 13. If such information is discovered, we will delete it promptly.

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10. HIPAA Considerations

While Burton Home Care is not a medical provider, we handle certain health‑related information. Any health information shared with us is treated with strict confidentiality and used only for service planning, safety, and care coordination.

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11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” at the top will indicate the most recent revision.

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12. Contact Information

For questions, concerns, or privacy requests, contact:

Burton Home Care Services Website: www.burtonhc.com Email: info@burtonhcservices.org Phone: (864) 203-3655 Address: 120 Renaissance Circle, Suite 7. Mauldin, SC 29662