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policies

&

Care Standards

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Our Standards

Burton Home Care Services is committed to delivering dependable, compassionate, and personalized in‑home care throughout Upstate South Carolina. Our policies are designed to protect clients, support families, and ensure that every caregiver meets the highest standards of professionalism and integrity.

Flexible Scheduling & No Long‑Term Commitments

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  • Care is available hourly, daily, overnight, or long‑term, based on your needs.

  • Clients may adjust schedules at any time as care needs change.

  • We never require long‑term contracts — services are provided on a flexible, month‑to‑month basis.

  • Emergency, same‑day, and short‑notice care may be available depending on staffing.

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Nurse With Clipboard

Customized Care Plans

  • Every client receives a personalized care plan tailored to their health needs, daily routines, preferences, and goals.

  • Care plans are developed in collaboration with the client, family members, and (when applicable) healthcare providers.

  • Plans are reviewed regularly and updated as needs evolve.

  • We encourage open communication so families can request changes at any time.

Billing & Payment Policies

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  • Services are billed weekly or bi‑weekly, depending on the care plan.

  • We accept private pay and certain long‑term care insurance plans.

  • Invoices clearly outline hours, services provided, and caregiver notes when applicable.

  • Cancellations should be made with reasonable notice to avoid charges

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black female caregiver hugging senior black woman in wheelchair
white female caregiver pushing wheelchair of elderly white woman

our Caregiver's

Screening, Training & Oversight

Group of Caregivers

Thorough Background Checks

All Burton Home Care caregivers undergo a multi‑step screening process, including:

  • State and national criminal background checks

  • Sex offender registry screening

  • Driving record verification (for transportation‑related services)

  • Reference checks and employment history verification

  • In‑person interviews assessing professionalism, communication, and reliability

Ongoing Training & Professional Development

  • Caregivers receive initial training in personal care, safety, infection control, client dignity, and emergency response.

  • We provide ongoing education to ensure caregivers stay current with best practices in home care.

  • Specialized training is offered for dementia care, mobility assistance, fall prevention, and chronic condition support.

Continuous Oversight & Quality Assurance

  • Supervisors conduct periodic check‑ins, care plan reviews, and performance evaluations.

  • Families may request supervisor visits or care reviews at any time.

  • Any concerns are addressed promptly through our Client Support & Quality Assurance Team.

Emergency & After‑Hours Support

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  • Our team is available 24/7 for urgent needs, schedule adjustments, or concerns.

  • Caregivers follow emergency protocols and contact supervisors immediately if a client’s condition changes.

Care Coordinator answering phone with clipboard

Commitment to Excellence

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Our policies reflect our mission: to provide dependable, compassionate care that enhances independence, comfort, and quality of life for every client we serve. We continuously evaluate our services to ensure we meet the highest standards in home care.

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Burton Home Care Services does not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or age. We are committed to inclusive, equitable care for all clients.

Non‑Discrimination Policy

Service Transparency & Communication ​

  • Families receive clear information about services, rates, and scheduling before care begins.

  • We maintain open communication with clients and families to ensure satisfaction and address concerns quickly.

  • Any changes in caregiver assignment, schedule, or care plan are communicated promptly.

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client rights

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Clients have the right to:

  • Be treated with respect, dignity, and compassion

  • Receive care that aligns with their preferences and cultural values

  • Request schedule changes or caregiver replacements

  • Access clear information about services and billing

  • Expect professionalism, punctuality, and reliability from all staff

Client Safety & Privacy

  • All client information is protected under strict confidentiality standards.

  • Caregivers are trained in HIPAA‑aligned privacy practices and must safeguard client data at all times.

  • We follow safety protocols for medication reminders, mobility assistance, and personal care tasks.

  • Caregivers may not share client information, photos, or details without written authorization.

Client Responsibilities

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Clients and families are asked to:

  • Provide accurate information about care needs and health conditions

  • Notify us promptly of schedule changes or cancellations

  • Maintain a safe environment for caregivers to perform their duties

  • Communicate concerns so we can resolve them quickly

our Client's Rights, safety & Responsibilities

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